Quality Inn marks 85 years of excellence with exciting expansions in Nashville, Columbia, and Southern California, showcasing its commitment to quality, innovation, and guest satisfaction.
Quality Inn, the pioneering brand under Choice Hotels International and the first-ever franchise hotel chain in the United States, proudly commemorates its 85th anniversary by celebrating decades of achievements. With a global presence that now includes over 1,800 hotels—and an impressive record of 44 new openings this year alone—Quality Inn remains one of the most dynamic and fast-growing brands in the midscale hospitality sector. Remarkably, one out of every four midscale properties in the U.S. today carries the Quality Inn name, underscoring its legacy of providing exceptional value to guests and owners alike. As it reaches this landmark year, the brand continues to adapt and innovate, meeting the evolving needs of modern travelers while upholding its renowned service standards that have cemented its position as a hospitality leader.
Choice Hotels has reinforced its dedication to enhancing owner support and enriching guest experiences across Quality Inn locations by introducing new design and service strategies. These initiatives have not only boosted guest satisfaction but also increased the brand’s appeal among travelers. Backed by feedback from over 24,000 customers, Quality Inn earned a spot on Newsweek’s 2024 “Best of the Best” list, which honors brands known for their exceptional reputation, trustworthiness, and service reliability. Adding to its accolades, Quality Inn also secured a position on Newsweek’s 2025 “Best Customer Service” list, a testament to its unwavering commitment to meeting and exceeding guest expectations.
“From being the first hotel brand to offer 24-hour desk service to offering hot breakfasts, Quality Inn has always been an industry trailblazer and has continued to evolve to meet travelers’ changing preferences and drive the best value for hotel owners. It’s a key reason why Quality remains a magnet for first-time investors almost a century on,” said Judd Wadholm, Senior Vice President and General Manager of Core Brands, Choice Hotels International. “As we look toward the future, we are setting the bar even higher for Quality. We are committed to continuously strengthening the brand and giving owners the tools to satisfy customer’s high expectations and help drive even greater revenue.”
In recent years, the company launched Q Design Solutions, a program offering franchise owners cost-efficient, turnkey room design packages aimed at creating a clean and inviting atmosphere in guestrooms, breakfast areas, and lobbies. These designs, encompassing everything from furniture to flooring, were developed through guest feedback and a pilot hotel program. Hotels that have adopted these updates have reported strong positive responses from both guests and owners, with many seeing increased Likelihood to Recommend (LTR) ratings as a return on their investment.
Choice Hotels also introduced Q Service, a targeted training initiative designed to help franchise owners enhance guest experiences in alignment with the Quality brand’s “Value Qs” promise:
- Q Bed: Comfortable rooms featuring crisp linens, plush pillows, and cozy blankets
- Q Breakfast: Complimentary hot, fresh, and nutritious breakfast options
- Q Shower: Spacious, brightly lit showers with adjustable multi-setting showerheads
- Q Service: Attentive, professional, and friendly staff
- Q Essentials: Complimentary Wi-Fi, coffee and tea, and in-room refrigerators
With these strategic investments, Quality Inn continues to lead the midscale hospitality market 85 years after its founding, attracting new franchisees and expanding its presence across the country.
Guests can now enjoy Quality Inn’s exceptional service and amenities in an ever-growing list of locations, including Nashville, Tennessee; Columbia, South Carolina; and Southern California. Reservations at these properties can be made through Choice Privileges, the brand’s highly acclaimed loyalty program.
The post Nashville, Columbia, and Southern California Welcome Dynamic New Quality Inn Locations for 85th Anniversary Celebration appeared first on Travel And Tour World.December 24, 2024 at 10:43PM.jpeg){kind=small}
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